- Expertise
Gain valuable insights into your target market, competitors, and customer needs.
Craft effective strategies to drive competitiveness and achieve business objectives.
Streamline operations and improve efficiency to maximize productivity and reduce costs.
- About Özge Tekalp-14
Role | Organization | Period | Key Highlight |
Chief Customer & Project Officer | LST Technologies | 2024–Present | Leading customer-centric growth for wearable payment & smart card technology |
Chief Customer Officer | VeriPark (Microsoft Partner) | 2023–2024 | Customer health score system; digital transformation best practices |
Head of Customer Engagement Hub | BankDhofar, Oman | 2019–2022 | $15M saved · 56% CX improvement · Oman’s first IVN System |
Head of Contact Engagement Center | TEB BNP Paribas, Istanbul | 2011–2019 | 800-person team · 13 channels · 5x cross-selling uplift |
Head of Alternative Sales Channels | Fortis Bank | 2007–2011 | 30% sales growth · 100% auto loan market share in 2 years |
VP, Alternative Delivery Channels | QNB Finansbank | 2000–2007 | 300% sales growth · invented preapproved credit card sales model |
Senior Financial Analyst | Kodak, New York | 1996–1999 | Foundation in financial analysis and global corporate operations |
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