- ACADEMIC & PROFESSIONAL CREDENTIALS
University of Rochester, Simon Business School, USA
MIT & Columbia Business School (via Emeritus)
Northwestern University, Kellogg School of Management
Galatasaray University
ActionCOACH
International Coaching Federation aligned
- About Özge Tekalp
Role | Organization | Period | Key Highlight |
Chief Customer & Project Officer | LST Technologies | 2024–Present | Leading customer-centric growth for wearable payment & smart card technology |
Chief Customer Officer | VeriPark (Microsoft Partner) | 2023–2024 | Customer health score system; digital transformation best practices |
Head of Customer Engagement Hub | BankDhofar, Oman | 2019–2022 | $15M saved · 56% CX improvement · Oman’s first IVN System |
Head of Contact Engagement Center | TEB BNP Paribas, Istanbul | 2011–2019 | 800-person team · 13 channels · 5x cross-selling uplift |
Head of Alternative Sales Channels | Fortis Bank | 2007–2011 | 30% sales growth · 100% auto loan market share in 2 years |
VP, Alternative Delivery Channels | QNB Finansbank | 2000–2007 | 300% sales growth · invented preapproved credit card sales model |
Senior Financial Analyst | Kodak, New York | 1996–1999 | Foundation in financial analysis and global corporate operations |
30+ industry awards including World's 50
World's 50 Most Influential Business Women 2025
All Around Worlds
Top 100 Women Leaders in the Middle East 2025
The 10 Best Dynamic CCOs to Know in 2024
The Inc Magazine
Gold Medal
Stevie Awards
Best Innovative New Customer Service Initiative Award
European Call Centre Awards
2003 & 2005 (Best Use of Technology, Best Call Centre Culture)
Call Center Manager of the Year
Visa Challenge — European Region & Global Championship Winner
Kodak Breakthrough Ideas Award
2003 & 2005 (Best Use of Technology, Best Call Centre Culture)
20 additional industry awards…
